You carefully arrange your workstation. Everything must be in the right place and woe betide anyone who touches it!
You prepare the basis for the main pre-batched cocktails. In this way you will be able to optimize the times during your shift.
You review the list of cocktails and think about the variations to be proposed throughout the evening.
1/4
The pub is crowded
You stay focused on the drinks you are making and ask for support from your colleague who is more inclined to handle this type of situation.
Without interrupting your service, you talk to one of the guy's friends explaining that you cannot serve his friend a drink. Alternatively, you offer him a non-alcoholic cocktail.
You offer him a non-alcoholic cocktail of your own invention so good that he will surely like it!
1/3
On your daily work activity
…extremely important. Every drink must be served in the proper glass to enhance the drinking experience.
…overestimated! I usually prefer to use a similar glass for all drinks. In this way, I save time and can give more attention to the liquid than to the glass.
…quite an issue. I use special glasses only when I want to “impress” a very demanding customer. Usually, I use traditional cocktail glasses.
1/3
A customer orders a cocktail
It is essential to fill the glass with ice to prevent it from melting too quickly, which would spoil the taste of the drink. This is not up for discussion.
You immediately agree to his request. You cannot interrupt your service just to discuss customers’ requests.
You explain why it is so important to fill the glass with ice. You know what he expects: a perfect cocktail.