You carefully arrange your workstation. Everything must be in the right place and woe betide anyone who touches it!
You prepare the basis for the main pre-batched cocktails. In this way you will be able to optimize the times during your shift.
You review the list of cocktails and think about the variations to be proposed throughout the evening.
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On your daily work activity
…extremely important. Every drink must be served in the proper glass to enhance the drinking experience.
…overestimated! I usually prefer to use a similar glass for all drinks. In this way, I save time and can give more attention to the liquid than to the glass.
…quite an issue. I use special glasses only when I want to “impress” a very demanding customer. Usually, I use traditional cocktail glasses.
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The bar is rather crowded but you are handling orders smoothly
Every cocktail deserves the right concentration. Therefore, while remaining friendly, you do not treat customers with familiarity while you are working.
You talk about this and that without losing pace while preparing the cocktail. You can prepare cocktails with your eyes closed and chatting with customers is an important part of your job.
While keeping on preparing drinks, you talk to your customer explaining the making of the different cocktails. In this way, you can give him full attention without getting distracted.
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A customer orders a cocktail
It is essential to fill the glass with ice to prevent it from melting too quickly, which would spoil the taste of the drink. This is not up for discussion.
You immediately agree to his request. You cannot interrupt your service just to discuss customers’ requests.
You explain why it is so important to fill the glass with ice. You know what he expects: a perfect cocktail.