Each cocktail deserves my full attention and preparation can take up to 5 minutes. But the result will be worth the wait!
From 30 to 60 seconds for a "simple" cocktail. 1 minute and a half for the more elaborate ones. After all, nobody likes to wait!
In theory, 1 minute and a half for a "simple" cocktail and 3 minutes for more elaborate ones. Basically, I know the needs of each client and act accordingly.
1/4
The pub is crowded
You stay focused on the drinks you are making and ask for support from your colleague who is more inclined to handle this type of situation.
Without interrupting your service, you talk to one of the guy's friends explaining that you cannot serve his friend a drink. Alternatively, you offer him a non-alcoholic cocktail.
You offer him a non-alcoholic cocktail of your own invention so good that he will surely like it!
1/3
The bar is crowded
You focus on the drink you are preparing ignoring the “smart fellow”. When you are working, only cocktails deserve your attention.
You immediately address to your customer, and very politely, you ask him to queue as anybody else.
You know this kind of customer. Better to act as if nothing has happened and, when his turn comes, to astonish him with an exceptional cocktail.
1/3
On your daily work activity
…extremely important. Every drink must be served in the proper glass to enhance the drinking experience.
…overestimated! I usually prefer to use a similar glass for all drinks. In this way, I save time and can give more attention to the liquid than to the glass.
…quite an issue. I use special glasses only when I want to “impress” a very demanding customer. Usually, I use traditional cocktail glasses.